Training Specialist for Ground Transportation – Lauro de Freitas

Descrição da vaga:
Contact Service, a Belgrade-based BPO is actively seeking a valuable addition to our team of dedicated professionals committed to enhancing the multitude of processes that enable us to consistently meet the requirements and expectations of our clients and users. Thus, were looking for a Training Specialist who is passionate about teaching others and helping them succeed. The ideal candidate özgü experience working in a call center environment and ground transportation industry and can train others on various systems and processes effectively. If you are passionate about customer service, enjoy dynamic and creative work, and strongly desire to help others learn and grow, then we want to hear from you! Key responsibilities: Designs and implements onboarding for new hires and clients in the limo industry, ensuring a welcoming learning environment by conducting orientation sessions Participates in the training with new clients to be able to train new employees and creates training materials in terms of manuals, guides, and course materials (Train the Trainer method) Facilitates classroom training to provide product knowledge, call handling skills, customer service/sales skills, processes, and procedures Creates industry-specific training programs for the ground transportation and limousine industry Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, supervisors, and operators Conducts regular performance evaluations of all agents to identify areas for improvement Develops unique training programs to fulfill workers specific needs to maintain or improve job skills Presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements Provides group and one-on-one coaching to ensure exceptional customer service Builds annual training program and prepares teaching plans Candidate profile: Excellent verbal and written communication skills. Strong presentation skills Proficient command of the English language (C1/C2 level) Ability to design and implement effective training and development Proficiency with Microsoft Office Suite and related program software Bachelors degree in social sciences, human resources, or a business-related field Experience in the Ground transportation and Limousine industry Experience as a Customer Service Trainer or similar role Experience in the call center industry is a plus Knowledge of the industry-related software for dispatch LimoAnywhere, Livery Coach, and Hudson will be considered as a plus Ability to work in US hours What we offer: An opportunity to further advance your career in an international environment A hybrid working model between the office and remote work Competitive salary and bonuses, as well as a full-time employment contract from day one Fun team-building activities, parties, and humanitarian activities Private health insurance package If you are a dedicated and experienced Training Specialist ready to make a positive impact in the ground transportation industry, we encourage you to apply. Join us in creating a supportive and engaging learning environment for our team! *Please note that only resumes submitted in English will be taken into consideration. Apply
Cidade: Lauro de Freitas