Player Success Manager – São Paulo

We are looking for a qualified Player Success Manager to join our team and oversee the support of our players.

Our ideal candidate has exceptional oral and written communication skills and is able to manage customer support operations. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

You will:

• Respond to comments and customer support queries in a timely manner
• Coordinate support team members
• Help our team QA new features
• Make weekly reports with details from your department (NPS, Wait time etc)
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Build relationships with customers and other communities

Requirements

• Speak/Write English and Portuguese fluently
• 3+ Years as a Customer Success Manager
• 1+ Year managing a team (Team Leader)
• Knowledge of the main C.S metrics (Wait time, FCR, NPS etc)
• Extensive knowledge and passion for esports, betting, and gaming
• Self-starter and problem solver that has a track record of taking the initiative
• Experience with communities (e.g. building an online forum, mod in a large discord server, and managing an email newsletter)
• Able to commit fully to Midnite; no side projects or other clients
• Excellent verbal communication and writing skills
• Attention to detail and creative care

Benefits

• You’ll have a key role in which you’ll be integral to our company culture and help shape the direction
• Join our frequent company-wide gatherings and game nights that draw our community closer together
• Enjoy 33 paid holidays a year

About Us

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers, quants, designers, and marketers who all share a passion for esports, sports, and gaming. We exist to bring fans together and enhance their interactions with their favourite games through the rush of winning money. Whether you want to back your favourite football team or put some money down to win your next game in Call of Duty, Midnite lets you get some skin in the game. Designed and built from the ground up with the newest technologies, we made Midnite for all levels of fandom. Making Midnite intuitive, immersive, and immediately understandable is hard work. But we believe that by keeping this our north star, we can make something truly awesome.

We are backed by some of the world’s top investors that have brought you companies like Draftkings, Betfair, Revolut, Just Eat, and many more. With a central hub in London, we are a remote-first team spread out across the world all working together to shape a new era in wagering. Join us and become part of a passionate group of builders who are obsessed with crafting exceptional products for fans all over the world. We’d love your help.