Engenheiro(a) Aplicação Jr – Sorocaba

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/24/2024

Introduction

We are seeking a Jr Application Engineer to join our Global Quotation Support (GQS) team. You will be responsible for providing technical problem solving for assigned requests where customer requested parts are not active in Metso’s ERP system, local material is not up-to-date or where part(s) need to be identified. Primary activities include evaluation of inquiries and compatibility with Metso parts and services, coordination of parts identification / product line support, researching historical projects to identify OEM supply, identification of commonality of parts through global ERP system, requesting material creation through SAP workflows, follow-up on assigned tickets to ensure timely response and continued communication.

In this position, you will report to Global Quotations Support Manager

This position is mainly located in Sorocaba-SP.

Team you belong to

You will join a team of technical professionals dedicated to ensuring rapid quotation response times to our internal stakeholders. We are currently working on enhancing our response times, improving performance metrics and providing technical support to meet the needs of our customers.

We work closely with internal / external stakeholders, such as Global Quotation Support Management, Engineering, Product Management, Product Line support team(s) and Logistics and Procurement group.

Our team culture is all about customer in center, high ambition – always, getting it done – together and open and honest.

The members in our team are in Globally.

What You’ll Do

Process requests for technical support according to defined guidelines and limits.

Provide support and answers to customers’ technical issues through part identification of the problem itself, research on answers and provide subsequent provision of guidance.

Work with key expert network, locally and globally, when needed to answer more complex requests.

Research history of parts to identify commonalities to support global harmonization efforts.

Raise requests within SAP for creation and harmonization of Material Master Data.

Support Procurement Specialists in determining if supply.

Give clear instructions for Master Data to Modify the ERP Data.

Cross train with different product lines to develop technical knowledge for various Products.

Responsible to expedite all activities on requests through daily communication with Expert Network including, but not limited to, Product Management, Purchasing, Project Management & Engineering to meet the customer’s requirements.

Establish and maintain a good company image by providing exceptional customer service, a professional attitude and up-to-date product knowledge.

Demonstrate cooperative team effort within the solutions group and the team.

Improve efficiency of Quotation Response Time (QRT).

Who You Are

Perform other duties and/or other special projects as required.

Bachelor of Science in Engineering or associate’s degree certification

Relevant work experience in Customer Services, supply chain, product support or engineering.

Experience in mining, engineering, industrial or construction industry.

Experience with CRM systems.

Mechanical aptitude – ability to read and understand drawings.

Experience with Metso products.

Excellent verbal and written communication skills in English.

Strong familiarity with IT tools and ERP/integrated system (preferable SAP)

Valid passport for international travel and/or driver’s license for local travel must be maintained.

Send resume in English.

What’s In It For You

• An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.
• Compensation and rewards – Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.
• Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.
• A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities – We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.
• Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact the RH – Resourcing team.

How to join – Working at Metso – About Metso – Diversity and Inclusion – Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial