Chat Representative – Brazil

We’re excited to receive your application! We encourage candidates from these locations to apply.

US Based Clients. Must be Proficient in English Written and Verbal Skills.

Only Resume Written in English will be Accepted.

We’re looking for a Chat Representative to join our team. As a Chat Representative, you will be responsible for providing exceptional customer service through online chat interactions with our clients. Your main objective will be to assist customers with their inquiries, provide product information, and resolve any issues or concerns they may have.

Key Responsibilities:

• Respond to customer inquiries and provide accurate information through online chat
• Assist customers with product troubleshooting, order assistance, and account inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with other team members to ensure consistent and efficient customer support
• Maintain detailed records of customer interactions and transactions
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:

• Strong English written communication skills with the ability to type quickly and accurately
• Excellent customer service and problem-solving skills
• Ability to multitask and handle multiple chat sessions simultaneously
• Attention to detail and ability to follow established procedures
• Experience in a customer service or chat support role is preferred
• Familiarity with online chat platforms and customer relationship management (CRM) systems
• Proficiency in computer applications and software
• Availability to work flexible hours, including evenings and weekends

If you enjoy helping others and have a passion for providing exceptional customer service, we would love to hear from you.

Requirements

• Strong English written communication skills with the ability to type quickly and accurately
• Excellent customer service and problem-solving skills
• Ability to multitask and handle multiple chat sessions simultaneously
• Attention to detail and ability to follow established procedures
• Experience in a customer service or chat support role is preferred
• Familiarity with online chat platforms and customer relationship management (CRM) systems
• Proficiency in computer applications and software
• Availability to work flexible hours, including evenings and weekends

Benefits

• 100% Remote
• Training & Development
• Work From Home